Think the should ask, should be changed to ‘must.’ How many times do we *not* ask these 5 questions? To tell you the truth, the only question I ask is #1. And stops right there. (h/t Holykaw)
- What made you decide to hire us/ buy from us in the first place?
- What’s one thing we do better than others you do business with?
- What’s the one thing we could do to create a better experience for you?
- Do you refer us to other, and if so, why?
- What would you ‘Google’ to find business like ours?
[via Duct Tape Marketing]
A must read for every business.